THESE TERMS & CONDITIONS (“TERMS AND CONDITIONS”) APPLY TO THE IKEE SITE, AND ALL ITS DIVISIONS, SUBSIDIARIES, AND AFFILIATE OPERATED INTERNET SITES WHICH REFERENCE THESE TERMS AND CONDITIONS. FOR THE PURPOSES OF THIS WEBSITE, “SELLER”, “WE”, “US” AND “OUR” ALL REFER TO IKEE.COM (HEREINAFTER REFERRED TO AS IKEE)
IKEE RESERVES THE RIGHT, TO CHANGE, MODIFY, OR REMOVE PORTIONS OF THESE TERMS AND CONDITIONS AT ANY TIME. CHANGES WILL BE EFFECTIVE WHEN POSTED ON THE IKEE SITE AND MAY HAVE NO OTHER NOTICE PROVIDED.
KINDLY CHECK THE TERMS AND CONDITIONS REGULARLY FOR UPDATES. YOUR CONTINUED USE OF THE IKEE SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS AND CONDITIONS CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES.
PLEASE REVIEW THE TERMS AND CONDITIONS LISTED BELOW DILIGENTLY PRIOR TO USING THIS WEBSITE AS YOUR USE OF THE WEBSITE INDICATES YOUR AGREEMENT TO BE WHOLLY BOUND BY ITS TERMS AND CONDITIONS WITHOUT MODIFICATION.
YOU AGREE THAT IF YOU ARE UNSURE OF THE MEANING OF ANY PART OF THESE TERMS AND CONDITIONS OR HAVE ANY QUESTIONS REGARDING THE TERMS AND CONDITIONS, YOU WILL NOT HESITATE TO CONTACT US ON SUPPORT@IKEE.COM FOR CLARIFICATION. THESE TERMS AND CONDITIONS FULLY GOVERN THE USE OF THIS WEBSITE. NO EXTRINSIC EVIDENCE, WHETHER ORAL OR WRITTEN, WILL BE INCORPORATED.
TERMS AND CONDITIONS OF WEBSITE / APP USE
You confirm that you are at least 18 years of age or are accessing ikee.com under the supervision of a parent or legal guardian. Use of the ikee.com website is available to persons who can legally form binding contracts under the Applicable Governing laws of your Country.
If you are a minor i.e. under the age of 18 years, you shall not register as a member of ikee.com and shall not transact or use ikee.com website. As a minor if you wish to use or transact on ikee.com, such use or transaction may be made by your legal guardian or parents who have registered as users of ikee.com.
Ikee.com reserves the right to terminate your membership and refuse to provide you with access to ikee.com if it is brought to our notice or if it is discovered that you are under the age of 18 years.
Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.
We grant you a non-transferable, revocable and non-exclusive license to use this IKEE site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on IKEE, gathering prior information regarding our products and services and making purchases.
These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.
Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you.
Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.
IKEE requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
Every user of IKEE is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account.
IKEE shall accept no responsibility or liability, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from IKEE. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
INFORMATION AVAILABLE ON WEBSITE
You accept that the information contained in this website is provided “as is and is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on the IKEE Application are those of the vendor and are not made by us.
ACCESSIBILITY OF WEBSITE
IKEE aims is to ensure accessibility to the website always. However, we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
LINKS AND THIRD PARTY WEBSITES
We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.
USER’s DUTY OF CARE
We expect you to exercise the best duty of care in investigating the details and reviews of items you seek to purchase. We can make no warranties as to the quality of items purchased through IKEE. You are encouraged to ensure that items are in good and functional order, before making payment. Kindly read reviews and comments of other buyers before paying.
We do not carry inventory and can accept no responsibility for non-functional or damaged items not damaged and/or tampered with in handling. We also will not accept liability for unexpired items or items purchased through third Party resellers and merchants. Kindly contact us if any portion of these terms are unclear to you, please do not hesitate to email us on support@ikee.com for guidance, assistance or clarification.
BAD ITEM DISCLAIMER
This disclaimer is made in respect of stores on the ikee.com site, which list or carry as part of their inventory, used, second hand, repaired, revamped refurbished items or spoilt, sour, stale food items.
While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind either express or implied, about the accuracy, reliability, suitability or availability of items listed for sale on stores under this category or the accompanying information, products, services, or related graphics contained on the store’s website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
Orders from stores on these sites are procured and shipped to you “As is” and “As available” and provided without any guarantees, conditions, claims, representations or warranties, whether express or implied, as to its quality, edibility, appearance, durability, fitness for a purpose, functionality, reliability, safety, performance, serviceability or those arising by statute.
Under no circumstances whatsoever shall ikee.com be liable for any loss or damage arising from the purchase of items listed or described in any like manner as to mean previous ownership or utilization. This disclaimer shall include without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of functionality or profits in connection with, the purchase of these items.
INTELLECTUAL PROPERTY
Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the IKEE Site and application, information content on IKEE the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
PROVISION OF MATERIAL INFORMATION TO CUSTOMERS
IKEE will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.
We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by way of published fliers, emails, text messages and handbills, publication on our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and outlets as well as the company website.
GENERAL DESCRIPTION OF SERVICES:
Information regarding all service offerings, promos and store information related issues as well as general usage information is regularly updated on our website www.ikee.com
CARD SECURITY
You are required to turn on and fully activate the 3D Card Secure Tool provided by your Bank or Financial Institution. This is an additional safety guard to ensure the security of your funds at any given time.
Please note that this requirement is NOT optional.
Kindly contact your Bank for information on this feature
AVAILABILITY OF SERVICE:
For details on locations where the IKEE service is currently available, kindly visit our web page.
MISUSE OF SERVICE
Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for illegal activities contrary to applicable laws or regulations. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities.
REVIEW TERMS AND CONDITIONS
IKEE retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the application following the posting of changes will mean that you accept and agree to the changes
COMMUNICATION
When you use the website, or send emails or other data, information or communication to www.ikee.com , you agree and understand that you are communicating with IKEE through electronic records and you consent to receive communication via electronic records from IKEE periodically, as and when required. IKEE may communicate by email or by such other mode of communication, electronic or otherwise.
FAULT PROCESSING:
All IKEE subscribers can contact the helpdesk on the numbers listed hereunder:
Email: support@ikee.com . Phone Numbers: 0900292444 / 09020000992
Before you contact our support desk, kindly make sure you have the details of the service you have subscribed to, your mobile number, your username (if any) and summary of the complaint. This will enable us process and resolve your complaint quickly.
CHARGES FOR COMPLAINTS HANDLING
Complaint handling processes shall be provided free of charge. However, we may impose a reasonable charge for complaint handling processes where investigations of the complaints requires the retrieval of records of more than 12 months old and where such retrieval results in any incremental expense or significant inconvenience, or where there is physical damage. Any such charges shall be identified, communicated and agreed with the subscriber before we bill for it.
REFUNDS
a) All refunds are made directly to the Customers debit or credit card. This is regardless of all deposit mediums used.
i) This means, where there is a need for a refund, we will credit the same debit/credit card used to make payment by the user for the value of that refund or otherwise as we deem fit.
ii) This refund system includes payments from cyber-source and local or international banks transfers to IKEE for purposes of shopping.
b) Refunds will take an average of 48 – 72 hours to process
If you wish to draw down funds from your web card to your bank account, the following rules will apply:
Refund Currency: Refunds to Bank Accounts will be made in the obtainable currency of the transacting country.
Full Refunds: Where a full refund is requested and the appropriate requirements fulfilled, we shall refund the full amount requested to your stipulated bank account.
For orders on Interswitch® you shall receive the full amount paid, less bank charges.
The above notwithstanding, IKEE reserves the right to treat refund requests on a case by case basis, factoring in possible underlying costs, expenses and administrative fees.
The refund process involving drawing funds down from your debit/credit card to your bank account will be carried out within seven (7) to ten (10) business days.
You must provide a copy of your valid identity card and a hand-written application note for authentication purposes. Please contact your local Mall Boxes location for a Refund form.